Insights/Reflections

About Words

 About words… Are the ones you use in your marketing materials magical, mesmerizing, memorable? If not, why not? I’m guessing that, most of the time, you may be missing the mark because you’re writing to impress, not to express. Reverse that! Write to express, not to impress. Memorize this: No one gives a rip about […]

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Don’t Be So Freaking Predictable All the Time

How “compelling” (predictable and ubiquitous) is the following welcome email? “Thank you for subscribing to our site. We hope you’ll enjoy your experience here and will tell others about us.” yawn Now read the following welcome email… “Well, you’ve done it now! By opening a Customatrix account, you’ve just changed the way you’re going to

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Make Your Online Copy Playful Whenever Possible and Appropriate

Go ahead and take your product, service and business seriously. We expect you to. Just don’t expect your online present and future clients to become eager to return to your site unless you offer something fun and uplifting to look forward to each time they visit. Keep forever in mind that the Internet is a

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