Insights/Reflections

Don’t Be So Freaking Predictable All the Time

How “compelling” (predictable and ubiquitous) is the following welcome email? “Thank you for subscribing to our site. We hope you’ll enjoy your experience here and will tell others about us.” yawn Now read the following welcome email… “Well, you’ve done it now! By opening a Customatrix account, you’ve just changed the way you’re going to

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Make Your Online Copy Playful Whenever Possible and Appropriate

Go ahead and take your product, service and business seriously. We expect you to. Just don’t expect your online present and future clients to become eager to return to your site unless you offer something fun and uplifting to look forward to each time they visit. Keep forever in mind that the Internet is a

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Dr. Seuss Day at Shining Mountain Elementary March 3

Monday afternoon I’ll be reading a Dr. Seuss book (or two) to young students at Shining Mountain Elementary School in Spanaway. I’m looking forward to it with great anticipation. I love reading Dr. Seuss to kids. His books engender a love of word play and stories early in life, and kids who love to read

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